At See Eyewear Shop, we’re committed to your complete satisfaction. Just as we craft our eyewear with precision and care, we’ve designed our returns process to be seamless and customer-focused. If your purchase doesn’t meet your expectations, we’re here to help.
Return & Exchange Eligibility
Return Window
We accept returns and exchanges within 15 days from the date you receive your order.
Condition Requirements
To be eligible for a return or exchange, items must be:
- In original, unworn condition
- In their original packaging with all tags attached
- Accompanied by the original receipt or proof of purchase
- Free from any damage, scratches, or signs of wear
Non-Returnable Items
For health and safety reasons, the following items cannot be returned or exchanged:
- READERS that have been removed from their original packaging
- Any eyewear from Readers Sale or Frame Only Hot Deals that shows signs of wear
- Customized or prescription items from our Core Collection
The Returns & Exchanges Process
1 Initiate Your Return
Start by filling out our Returns & Exchanges Request Form (template provided below) and email it to our customer service team.
2 Package Your Items
Carefully pack the items in their original packaging, including all accessories and documentation. We recommend using a trackable shipping service.
3 Ship to Our Address
Send your return package to:
See Eyewear Shop Returns
4883 Berkshire Circle
Knoxville, TN 37909
United States
4 Processing
Once we receive your return, we’ll inspect the items and process your request within 3-5 business days. You’ll receive email notifications at each step.
Refund Information
Refund Timeline
Refunds are typically processed within 5-7 business days after we receive and inspect your return. The timing depends on your payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- PayPal: 3-5 business days to reflect in your account
Shipping Costs
Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping your replacement item.
Returns & Exchanges Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear See Eyewear Shop Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Product(s) to Return/Exchange: [Product Name(s) and SKU if available]
Reason for Return/Exchange:
[Please describe the reason – fit, style, damage, etc.]Preferred Resolution:
â–¡ Refund to original payment method
â–¡ Exchange for [Alternative Product/Style]
â–¡ Store credit
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
I have read and understand the Returns & Exchanges Policy.
Thank you,
[Your Name]Exchange Options
If you’d like to exchange your item, you can choose from any product in our collections:
- Core Collection
- Men’s Eyeglasses
- Women’s Eyeglasses
- Polarized Sunglasses
- Sun Readers
- Virtual Try-On Frames
- And all other available styles
Need Assistance?
Our customer service team is here to help with any questions about returns or exchanges.
Email: [email protected]
Response Time: Within 24 hours during business days
We appreciate your trust in See Eyewear Shop and are committed to ensuring your complete satisfaction with every purchase.
Thank you for choosing See Eyewear Shop, where we protect your vision and value your satisfaction.