FAQ

We offer a diverse range of eyewear including eyeglasses, sunglasses, polarized sunglasses, readers, and specialty collections. Our product lines feature Core Collection, Men’s Eyeglasses, Women’s Eyeglasses, Frame Only Hot Deals, and exclusive collaborations like SEE × Howie Mandel.

Yes, we offer both prescription and non-prescription options. Our READERS collection is specifically designed for those needing reading glasses, while our eyeglasses can be customized with your prescription.

Absolutely! We offer Virtual Try-On Frames technology that allows you to see how different styles look on you before making a purchase decision.

Our polarized sunglasses reduce glare and provide enhanced visual clarity, making them perfect for driving, outdoor activities, and everyday wear while protecting your eyes from harmful UV rays.

You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save favorites, and expedite future purchases.

Orders can be modified or canceled within 2 hours of placement while they’re still in processing. Please contact us immediately at [email protected] for assistance.

Once your order ships, you’ll receive a shipment notification email with tracking information. You can use this to follow your frames’ journey directly with the carrier.

We offer two shipping methods:

All orders are processed within 1-2 business days. During peak seasons, please allow up to 3 business days for order processing before shipment.

Yes, we offer global delivery services to most countries. However, due to logistical constraints, we currently cannot ship to certain Asian countries and select remote locations. We continuously work to expand our delivery network.

Our carriers (DHL, FedEx, or EMS) will follow their standard delivery procedures, which may include leaving the package at your door, requiring a signature, or attempting redelivery. You can provide special instructions through the carrier using your tracking number.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. We do not store sensitive payment details on our servers.

Your card will be charged when your order is placed. If we encounter any issues with your payment method, we’ll contact you using the information provided during checkout.

We offer a generous 15-day return policy from the date you receive your eyewear. Items must be in original condition with all packaging and tags intact.

Please contact our customer support team at [email protected] with your order number and reason for return. We’ll guide you through the simple return process.

For health and safety reasons, we cannot accept returns on customized prescription eyewear unless there is a manufacturing defect. All non-prescription frames and sunglasses are eligible for return within the 15-day window.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your financial institution.